For more than twenty-five years, I’ve watched technology cycles move from the "magic" phase to the "utility" phase, and finally, to what Cory Doctorow famously termed "enshittification." We saw it …
The Observer Effect Breaks Lean: Leaders can Inadvertently Turn Gemba Walks into Theatre
Why do carefully planned Gemba walks sometimes produce silence, posture-perfect rituals and a performance designed to impress rather than improve? Because presence matters — but not always in the way …
The Agentic Era: Why Your Product Strategy Must Move Beyond the Chatbox
For more than twenty-five years, I’ve watched technology cycles move from the "magic" phase to the "utility" phase. I remember the early days at Nokia when we thought the mobile phone was just a …
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Kodak’s Lost Moment: What Product Leaders Must Learn from the First Digital Camera
What separates an invention from an industry transformation? The story of the first handheld digital camera is a useful lens. It’s not just a tale about pixels replacing film — it’s about incentives, …
The Brittleness Paradox: Why Efficiency Kills Innovation—and What Leaders Must Do About It
Organisations spend decades chasing efficiency: fewer handoffs, standardised processes, central governance. And yet the same measures that squeeze waste out of operations can also remove the very …
Beyond Code: What 21 Lessons from Google Teach Us About the Human Side of Product
The technical brilliance inside companies like Google is obvious. What’s much harder — and more valuable — is the discipline of building products that humans actually want to use. A recent piece, 21 …