I am Roberto Hortal, a Product leader and agent of change. I lead organisations in transformational journeys to make Empowered Product Teams a part of their DNA. …
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A Product Pioneer
Meet Roberto Hortal: a tireless innovator with over 20 years’ Product and Innovation experience at senior level across a range of sectors including Education, Green Tech, Energy, Retail, Travel, Insurance and Telecommunications.
I am Chief Product and Technology Officer at Wall Street English. Throughout my career, I have led Product, Technology and Innovation at several global B2C and B2B organisations.
I am passionate about transforming organisations, adopting the tools and practices of the Internet era to respond to the evolving needs of customers and colleagues.
I am Chief Product and Technology Officer at Wall Street English. Throughout my career, I have led Product, Technology and Innovation at several global B2C and B2B organisations.
I am passionate about transforming organisations, adopting the tools and practices of the Internet era to respond to the evolving needs of customers and colleagues.
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Don’t just take my word for it
Roberto is a corporate entrepreneur and disruptor from within. When he joined EDF Energy the company was well behind customer expectations in its digital maturity. Roberto quickly step changed the company's digital offering. This was a great success. Digital is now the lead channel for winning and serving customers. Martin Stead. Marketing Director. EDF Energy
Articles
Build your knowledge on Innovation by exploring my articles: a wealth of resources for CEOs, CIOs, CDOs and Innovation professionals.

The Great AI Sobriety Test: Why 2026 is the Year of Pragmatic Product Leadership
The "party" of brute-force scaling is winding down, and the industry is finally starting to sober up. For the past few years, the dominant narrative …

The Invisible Web: Why Distinctiveness is the Only Antidote to the AI Squeeze
For more than twenty-five years, I’ve watched technology cycles move from the "magic" phase to the "utility" phase, and finally, to what Cory Doctorow …

The Observer Effect Breaks Lean: Leaders can Inadvertently Turn Gemba Walks into Theatre
Why do carefully planned Gemba walks sometimes produce silence, posture-perfect rituals and a performance designed to impress rather than improve? …

The Agentic Era: Why Your Product Strategy Must Move Beyond the Chatbox
For more than twenty-five years, I’ve watched technology cycles move from the "magic" phase to the "utility" phase. I remember the early days at Nokia …
Continue Reading about The Agentic Era: Why Your Product Strategy Must Move Beyond the Chatbox →

Kodak’s Lost Moment: What Product Leaders Must Learn from the First Digital Camera
What separates an invention from an industry transformation? The story of the first handheld digital camera is a useful lens. It’s not just a tale …

The Brittleness Paradox: Why Efficiency Kills Innovation—and What Leaders Must Do About It
Organisations spend decades chasing efficiency: fewer handoffs, standardised processes, central governance. And yet the same measures that squeeze …






