What separates an invention from an industry transformation? The story of the first handheld digital camera is a useful lens. It’s not just a tale about pixels replacing film — it’s about incentives, …
The Brittleness Paradox: Why Efficiency Kills Innovation—and What Leaders Must Do About It
Organisations spend decades chasing efficiency: fewer handoffs, standardised processes, central governance. And yet the same measures that squeeze waste out of operations can also remove the very …
Beyond Code: What 21 Lessons from Google Teach Us About the Human Side of Product
The technical brilliance inside companies like Google is obvious. What’s much harder — and more valuable — is the discipline of building products that humans actually want to use. A recent piece, 21 …
How Product Leaders Win Compliance Without Sacrificing Autonomy
Regulation isn't an obstacle to product autonomy — it's a design constraint. Treating it as a blockade that must be skirted will slow teams, increase risk and invite the very bureaucracy you’re trying …
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When OneDrive Behaves Like Ransomware: Lessons For Leaders
How do you explain to users that a vendor update quietly moved their files, then removed them — and that they had no meaningful way to opt out? If you follow product and platform behaviour closely, …
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From Pilot to Product: How Product Leaders Turn AI Experiments into Durable Services
Too many AI pilots end up as well-intentioned slides or dusty prototypes. The technology gets praised, the metrics glow in a lab environment, and then the organisation asks the familiar question: why …