A recent study by The Atlantic via BoingBoing called my attention recently: people on conference calls don't pay attention. They send email …
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Hortal.com Blog
Are you Π (pi) shaped?
There is a wind of change going on in the enterprise, and it impacts you, what you know and how you work. When I first joined the labour force, I was in charge of the server running Nokia.com …
Infographic: Customer experience finally gets its rightful place at the top
I've made a career of convincing organisations that Digital is not just about saving costs and scaling up, and that there is no tradeoff between online service and the quality of the customer …
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New year, new Hortal.com
I've been thinking about giving the old Hortal.com a facelift for quite a while. As much as I was proud of the graphic design skills that took to put the old avatar-centric layout together, and the …
The iPhone turns 7. Yes, only 7! (infographic)
Digital transformation: time to bite the bullet
According to eConsultancy, 11% of businesses don't see Digital Transformation as a challenge. Lucky? Naive?. For the rest of us, transforming into Digital organisations is complex Genetic …
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